OFFICE POLICIES

ZERO TOLERANCE

Any rude, abusive, or inappropriate language and behaviour directed towards staff, nurses, and/or physicians will NOT BE TOLERATED and may result in the termination of communication or enrolment. We are continuing to do our best to ensure that we can meet the needs and requests of our patients as quickly and efficiently as possible.

HEALTH CARD

Just as you are required to have your driver's license when driving;

It is MANDATORY to bring your health card and present it when you check-in for every appointment.

LATE POLICY

We understand that life happens and unexpected things arise.

If you are running LATE for your appointment, and anticipate being 10 MINUTES late or more, please PHONE the office, as unexpected late arrival may result in your appointment being cancelled or rescheduled.

Phone: 705-329-1223

NO SHOW POLICY

When a First Appointment is Missed: Staff will call patients to review our no show policy and reschedule
When a Second Appointment is Missed: A letter is mailed to patients as a warning
When Three or More Appointments are Missed: A charge letter and $30 Invoice is mailed to the patient. Each additional appointment missed incurs another $30 fee.
Patients are encouraged to call and leave a message on our cancellation mailbox if they know they are unable to make it to their appointment(s).

Phone: 705-329-1223

MASKS

If you have any respiratory, cold or flu symptoms, it is REQUIRED that you wear a mask.

Otherwise, it is no longer required, and is personal preference as to whether you would like to wear one to your appointment.

BOOKING APPOINTMENTS

All of the appointments at our office are pre-booked, no walk-ins are accepted.

Some doctors do offer same day bookings, in which you can call 9AM the morning of to see if there are any same day spots available.

In order to book an appointment, you can phone the office (705-329-1223), or some doctors offer online booking that can you access at https://rb.gy/jhdpyj

Please be patient as we are a very busy office that services 5 doctors, and thus our phone lines are often busy. We would encourage you to use the online resources for this reason. We thank you in advance for your kindness and understanding.

PRESCRIPTION RENEWALS

If you require a renewal of your regular prescription(s), we would kindly ask that you have the pharmacy fax a renewal request to the office (fax: 1-844-321-8485). This is the most efficient way for us to address your request in the timely manner.

If this is a new prescription request, you would be required to make an appointment with your doctor.